Terms and Conditions

Preamble

Accessing, registering with, or using the Platform constitutes an express and binding agreement to these Terms, the Privacy and Data Protection Policy, and all applicable Saudi laws and regulations.

Article 1: Definitions

Company / OxCira: the owner and operator of the Platform.
Platform: OxCira's website, applications, systems, and services.
User: any legal person or establishment using the Platform.
Supplier: a User offering recyclable materials. Buyer: a User requesting or purchasing offered materials.
Logistics Partner: an independent transport or logistics provider. Payment Provider: a licensed electronic payment or collection provider.
Content: data, images, files, and information published through the Platform. Transaction: a dealing between Supplier and Buyer through the Platform.
Platform Commission: the disclosed percentage, fixed amount, or operating fee due to OxCira for its technical, regulatory, and digital services.
Before Contractual Binding is the offer, negotiation, or preliminary reservation stage. After Contractual Binding begins after final acceptance and payment.

Article 2: Nature of the Platform

OxCira connects suppliers and buyers in the recyclable-materials sector as a technical and organizational intermediary.
OxCira is not a party to contracts between Users and does not own, inspect, warrant, or assume responsibility for listed materials.

Article 3: Eligibility and Registration

Use is restricted to companies, institutions, and legal persons.
Registration requires accurate data, supporting documents, and completion of KYC verification.
The person creating an account confirms authority to act for the registered entity.

Article 4: Accounts and Permissions

Users are responsible for account data, credentials, and every operation made through their account.
Any suspected unauthorized use must be reported immediately.

Article 5: Messages and Notifications

Users agree to receive verification codes, operation, offer, payment, order, shipment, security, and regulatory notices by SMS, electronic notification, or email.
Non-essential messages may be disabled through approved channels. Disabling notices may affect services, and OxCira is not responsible for delays caused by telecommunications or external technical failures.

Article 6: User Obligations

Provide accurate, non-misleading information and comply with Saudi laws and regulations.
Do not offer prohibited or unknown-origin materials, commit fraud or money laundering, harm others, evade Platform commissions, or transact outside the Platform with parties introduced through it.

Article 7: Content and Intellectual Property

Users retain ownership of uploaded Content and grant OxCira a non-exclusive license to operate and display it for service delivery. OxCira owns all rights in the Platform, trade name, logo, designs, software, and databases.

Article 8: Offers and Transactions

Offers and requests are non-binding before final approval.
A transaction becomes binding after approval or payment under the Platform mechanism. Additional conditions may apply to specific operations or categories.

Article 9: Financial Collection and Settlement

OxCira may collect Buyer funds through approved methods and providers after contractual binding.
Supplier settlement occurs after receipt confirmation or 72 hours after proof of delivery without an approved Buyer objection.
Platform commissions and disclosed fees are deducted and become due upon completion or contractual binding, and are non-refundable unless OxCira decides otherwise.
Settlements are processed at the beginning of each Gregorian month or under the approved operating schedule.
Payments for Platform-originated transactions must not be made outside the Platform. Any approved refund is returned to the original payment method under financial-compliance rules.
OxCira may amend fees, commissions, and settlement mechanisms after notifying Users before application.

Article 10: Logistics and Transport

OxCira only coordinates with independent logistics partners.
Risk transfers under the parties' agreement and delivery method. OxCira is not responsible for transport, storage, delay, damage, loss, or accidents.
Users remain responsible for all statutory requirements governing transport and material trading.

Article 11: Environmental and Regulatory Compliance

Users must hold all required environmental and regulatory licenses.
Hazardous, prohibited, or unlicensed materials may not be traded.
OxCira may request documents or suspend non-compliant operations; Users remain responsible for material classification and legality.

Article 12: Anti-Fraud and Anti-Money Laundering

All operations and funds must be lawful. Fictitious transactions, concealment of funds or beneficial ownership, and circumvention of financial systems are prohibited.
OxCira may verify, suspend, reject, or report suspicious accounts and operations and share limited data with competent authorities where legally required.
Refunds are made only to the original payment method unless regulations or payment-provider instructions require otherwise.

Article 13: Cancellation and Withdrawal

A transaction may be cancelled before contractual binding without penalty, although repeated unjustified cancellation may lead to account restrictions.
After contractual binding, the Platform Commission remains due.
Buyer cancellation carries a contractual penalty equal to 100% of the transaction commission. Supplier cancellation carries a penalty equal to 5% of the transaction value.
Any approved refund remains subject to statutory and financial-compliance requirements.

Article 14: Complaints and Objections

Complaints must use approved official channels and are normally reviewed within seven business days, subject to extension for verification.
Quality, quantity, or condition objections must be submitted within 48 hours of receipt with supporting evidence.
OxCira provides organization and support but is not a judicial or arbitral body and may close incomplete or unsupported complaints.

Article 15: Disclaimer of Liability

Services are provided as is and as available without express or implied warranties.
OxCira does not guarantee Content accuracy or quality and is not liable for external outages or circumstances beyond its control.
Any liability is limited to the Platform fees paid for the disputed transaction or SAR 10,000, whichever is lower.

Article 16: Force Majeure

OxCira is not liable for delay or disruption caused by events beyond its control, including natural disasters, cyberattacks, telecommunications failures, government decisions, or external technical failures.

Article 17: Suspension or Termination

OxCira may suspend or terminate an account or operation without prior notice for a breach, suspected unlawful activity, or a threat to the safety of the Platform or its Users.

Article 18: Amendments

OxCira may amend these Terms at any time. Amendments apply when published, and continued use constitutes acceptance.

Article 19: Governing Law and Jurisdiction

These Terms are governed by the laws of the Kingdom of Saudi Arabia. The competent courts within the city of Jubail have jurisdiction.

Article 20: Governing Language

Arabic is the authoritative language for interpreting these Terms and prevails over any conflicting translation.